Yes! But please use caution and follow the directions on the "How To Use Your Hat" page linked below.
Always tie a small knot under the clip and ensure the hat is on tight.
Please note: these hats are not waterproof, they are water resistant. This means they will still get wet. Fresh water should not damage the hat so long as you follow the following steps.
Rinse the hat with fresh water
Air dry as soon as you are out of the water. While drying, please ensure the hat is not being "crushed" and in its original form - you may want to use a towel inside or a hat skeleton while it drys to keep its form. Letting the hat dry while it is wrinkled or flattened due to water weight can cause the hat to dry in a wrinkled state.
Our hats have a couple different fits for a couple of reasons. First, we have 2 different suppliers for our blank hats and 1 manufacturer for our custom caps, like the hats with a sublimated design on their brim. Basically, we get our blank hats from 3 different sources. All three of these places make their caps a little differently, and while similar, you may notice a difference. At this stage of our company, using these three sources is the best way to offer the variety of caps we currently provide, but at the cost of a less than 100% uniform fit. Past that, hats can vary slightly from batch to batch based on such minor details as stitching placement, fold & stitch tolerance, how the snaps are stitched in etc. These minor production variances can play a big part in the end fit of the cap. As we grow we hope to move to a single manufacturer, so we have a uniform, perfect fit across the board. Just one step at a time. We do have a satisfaction guarantee, so if you ever get a hat that isn't right for whatever reason, you can send it back to us and swap out with something else, or we can give you a full refund.
Design, embroidery, laser cutting the leather, hand dying, treating & stitching the leather patches, grommeting the caps, laser cutting the wood clips, cutting, tying & styling the laces, screen printing, cutting sewing & applying the hidden pockets. We put a lot of pride time & energy into doing this the best we can.
We are still a young brand and we do not have the funds to build a complete hat from scratch out of our garage, though it is our ultimate intention, we aren't there yet. Here is a video that shows everything we do in-house, which is a very hands-on, tedious process and something that we are proud of and hope to continue including more aspects of production done in-house. https://vimeo.com/196499440
Gift cards and Discount codes can both be used at checkout if you have one. Enter it when checking out in the coupon code or gift card area.
Gift cards will maintain a balance on them once used. Example: if you spend $35 with a $50 gift card, the balance of $15 will remain on that card to be used.
Discount codes, if a certain dollar amount off, will not maintain a balance on them. Meaning if you do not use the full discount code amount, the balance will not carry over and the difference in cost will be lost.
Discount codes can not be stacked or have more than one used on a single transaction.
It depends on a lot of factors. We try to ship orders out ASAP. Within 2 business days is our goal for processing. For orders with free shipping, it can take 2-5 business days to process. For upgraded shipping, processing is usually within 24 business hours. Once processed, the shipping transit time itself can take 2-7 business days for US, and 1-3 weeks for international.
We are a small operation trying to keep up with the high demand for our hats and do our best to ensure a speedy turn around time. Upgrading your shipping with expedited handling will ensure a faster processing time.
You will receive tracking info once we begin working on your order and print the packing slip and shipping label. Processing your order can take 1-5 business days depending on what method you chose, and what you ordered.
Once the USPS picks it up from our warehouse, your tracking info will be updated on the USPS website with an estimated delivery date.
If you have any specific questions or If your order has not updated in the USPS system and it has been processing for more than 5 business days, please reach out and we can look into this further. We want your order to get to you as soon as possible!
Your satisfaction is our number one goal. We truly mean that.
If you are not 100% happy with your order, you can send it back to us for a full refund, or swap it out with something else from our website. We will cover shipping for you to send it back to us and make it as simple as possible.
As a company, we take great pride in our products and our customers. We would not be here without you, and as a result we want to do whatever we can to ensure you have a positive experience with our brand.
To do so, simply email our customer service by responding to your order confirmation, or use the contact form on our website. Be sure to mention that you want either a refund or to swap it out with something else, and our customer service team will be in touch with more information.
We will cover shipping both ways for US based orders if you purchased your hat form us. If you purchased through a third party or received as a gift without the original receipt, you must cover shipping back to us, and we will pay for shipping back to you.
Please note: Due to our shipping account, we are unable to cover return shipping to us on international orders, however we will ship the new or replacement hat to you at no charge.
The warranty does not cover standard wear on a hat such as sweat stains, loss of structure or dirtiness. All hats will ultimately get dirty and lose their structure if you wear it a lot. The warranty is meant to repair or fix faulty components on hats or accidental damage to the hat.
That said, send us a photo of a well loved Findlay hat prior to a future order and we may be able to do something for ya :)
Once you have earned enough points for rewards, you can choose to spend those points on those rewards. Once you choose on what reward to receive, we will send you an email with a unique code to use when checking out. Simply add that item to cart, and check out. Enter the discount code in the discount code section to receive the reward.