Get In Touch

We handle all customer service by email, and most answers are one click away below. If you still need us after that, the form at the bottom comes straight to our team.

Fastest Answers First

Start Here.

Nine times out of ten, one of these gets you sorted right away.

01 · Order Status

Where Is My Order?

Every hat is made in-house, so orders take about 2 to 4 weeks to ship, sometimes a little longer. If your tracking says In Production, you are right on track.

Track Your Order

02 · General Question

Help Center

Our Help Center answers about 90% of the questions we get. Odds are the answer you need is already there, and it will save you some time.

Visit Help Center

03 · Warranty

Warranty Claim

Broke it, tore it, dog got to it? Review the Good Times Guarantee and submit your warranty claim in a couple of minutes.

Warranty Form

A Quick Note On Wait Times

We know you are excited to get your order and might want to check the status. Because everything is made in-house, orders can take 2 to 4 weeks to ship, sometimes a little longer. There is no need to reach out during this window. We promise to let you know if there is a delay or if we need anything from you.

The tracking page always has the most up to date info on your order, so it is the fastest place to check.

Thanks for your patience. It will be worth the wait, and we appreciate you.

Still Stuck?

Send Us A Message.

If the links above did not cover it, fill out the form and our team will get back to you by email.

Contact Form

Please note: we do not have a customer service phone number. We handle every request by email, which keeps a clear record so nothing gets lost.

We Have GotYour Back.

Real people, in-house, doing our best to make it right.