FAQ
If you have any questions, this is a great place to start!
Shipping
How long does shipping take?
Order Processing: All our production is done in-house, and most hats are made to order. With thousands of hats in the queue at any given time, our shipping process may take longer than companies that outsource production. However, our daily goal is to get your hat made and shipped as quickly as possible.
Communication Policy: If there are any requirements or issues needing your attention, we’ll notify you promptly. Otherwise, your order will be dispatched as soon as it’s ready—no need to reach out unless you have specific concerns.
Shipping Methods and Expectations:
Free US Shipping:
- Orders are processed in batches and can take 1-2+ weeks to ship.
- After dispatch, the average transit time with USPS is 5-7 business days. Please note that this is an estimate and may vary.
USPS Priority Mail:
- For standard orders and non-Limited Edition Hats shipped via Priority Mail, our target is to process them within 2 business days.
- For orders with Limited Edition Hats, we cannot guarantee a specific shipping timeline. When the hats are made & ready to ship, they will be in the first batch to ship. Since all Limited Edition Hats are made to order, processing times will vary.
- After dispatch, the average transit time with USPS Priority Mail is approximately 2-3 business days within the USA.
Important Note: All delivery times mentioned are estimates. We cannot guarantee specific delivery dates due to potential external delays. Please note that USPS Priority Mail does not guarantee expedited processing times.
International USPS Shipping
Rate & delivery time may vary based on order size. Buyer is responsible for customs & duty fees.
Shipping times and transit time are the period while the package is with the USPS on its way to you, and is the time after we process the order.
We ship via USPS and mail from Oregon's central sorting post office. This helps ensure a speedy delivery to your location.
Where is my order?
You can check the status of your order at any point by going to the "Track my order" at the link below.
https://www.findlayhats.com/apps/tracktor/track
The link above will have the most up to date info about your order. If there are any major problems about it, our customer service team will reach out to you directly, no need to email us :)
If you have not heard from us, that means your order is good to go and we are working hard to get your order made, packed & shipped as soon as possible.
We are a small company, doing many of the production steps in house. As a result, our shipping times are slower than mega corporations like Amazon. We do our best to get your orders shipped out as fast as we can - we know you want your order ASAP and we want to get it to you ASAP!
What does shipping cost?
We have free US Shipping, $12 USPS Priority Mail with Expedited processing and $12 international shipping ( + possible Duties & Taxes when it arrives in your country)
Do you ship worldwide?
Yes! And to all 50 US States.
Product Details
Do you carry Fitted Hats
We do! Here is the link!
I have a large head, do you have options for me?
Of course! Check out the link below for more info on our larger hat options!
Larger Hat Options
How do I use my hat?
We have a whole page on our site dedicated to this, with photos & videos, the link can be found below -
Is the Bump Cap OSHA Compliant?
Right now, the Bump cap is just EN-812 Certified.
The bump cap is not meant to replace helmets or hard hats designed for your sport or activity.
Will you make hats for my company / team / store etc?
Yes! We love working with other companies, teams & stores on collaboration hats! If interested, simply fill out a collaboration form at the link below -
Are the hats durable?
Indeed! Each hat is inspected for quality in structure and build and should survive most good times.
Can I take my hat in the water?
Yes! But please use caution and follow the directions on the "How To Use Your Hat" page linked below.
Always tie a small knot under the clip and ensure the hat is on tight.
Please note: these hats are not waterproof, they are water resistant. This means they will still get wet. Fresh water should not damage the hat so long as you follow the following steps.
- Rinse the hat with fresh water
- Air dry as soon as you are out of the water. While drying, please ensure the hat is not being "crushed" and in its original form - you may want to use a towel inside or a hat skeleton while it drys to keep its form. Letting the hat dry while it is wrinkled or flattened due to water weight can cause the hat to dry in a wrinkled state.
Why do some of your hats fit differently?
Click to learn more about our hat fit & styles
Our hats have a couple different fits for a couple of reasons.
First, we have 2 different suppliers for our blank hats and 1 manufacturer for our custom caps, like the hats with a sublimated design on their brim. Basically, we get our blank hats from 3 different sources. All three of these places make their caps a little differently, and while similar, you may notice a difference.
At this stage of our company, using these three sources is the best way to offer the variety of caps we currently provide, but at the cost of a less than 100% uniform fit. Past that, hats can vary slightly from batch to batch based on such minor details as stitching placement, fold & stitch tolerance, how the snaps are stitched in etc. These minor production variances can play a big part in the end fit of the cap.
As we grow we hope to move to a single manufacturer, so we have a uniform, perfect fit across the board. Just one step at a time. We do have a satisfaction guarantee, so if you ever get a hat that isn't right for whatever reason, you can send it back to us and swap out with something else, or we can give you a full refund.
What do you do in house?
Design, embroidery, laser cutting the leather, hand dying, treating & stitching the leather patches, grommeting the caps, laser cutting the wood clips, cutting, tying & styling the laces, screen printing, cutting sewing & applying the hidden pockets. We put a lot of pride time & energy into doing this the best we can.
We are still a young brand and we do not have the funds to build a complete hat from scratch out of our garage, though it is our ultimate intention, we aren't there yet. Here is a video that shows everything we do in-house, which is a very hands-on, tedious process and something that we are proud of and hope to continue including more aspects of production done in-house. https://www.youtube.com/watch?v=rdbZyKQ6B3c
How do Gift Cards & Discount Codes work?
Gift cards and Discount codes can both be used at checkout if you have one. Enter it when checking out in the coupon code or gift card area.
Gift cards will maintain a balance on them once used. Example: if you spend $35 with a $50 gift card, the balance of $15 will remain on that card to be used.
Discount codes, if a certain dollar amount off, will not maintain a balance on them. Meaning if you do not use the full discount code amount, the balance will not carry over and the difference in cost will be lost.
Discount codes can not be stacked or have more than one used on a single transaction.
Order Questions
I made a mistake with my order!
Don't worry - we got you!
Email yourfriends@findlayhats.com or respond to your order confirmation email and our customer service team will get you taken care of!
I entered the wrong address for my order!
Don't worry - we got you!
Please send us your correct address ASAP - We will likely be able to get this corrected for you.
Email your correct address to yourfriends@findlayhats.com and our production service team will get you taken care of and correct the address!
Please include the correct address in your original email this ensure we get it fixed asap.
You made a mistake with my order!
Sorry about that! We do sometimes make mistakes, but we will always do our best to fix them ASAP.
Don't worry - we will make sure you get exactly what you paid for!
Please email yourfriends@findlayhats.com or respond to your order confirmation with more details about what you received and what you need and we will get you taken care of.
If possible, please send a photo of what you received in this email.
My hat Is different from the product picture
Occasionally, a hat may arrive with a slight variation, such as different laces or a slightly different hat base. This usually happens when we're temporarily out of stock of certain materials. Rather than delay your order, we ship what we can, often including a bonus along with a note explaining the change.
Our goal is to ensure you love your order! If you're not happy with the alternative, whether it's a lace or a different hat base, please let us know, and we'll make sure you're taken care of.
I want to send my order back.
To do so, simply email our customer service by responding to your order confirmation, or use the contact form on our website. Be sure to mention that you want either a refund or to swap it out with something else, and our customer service team will be in touch with more information.
We will cover shipping both ways for US based orders if you purchased your hat form us. If you purchased through a third party or received as a gift without the original receipt, you must cover shipping back to us, and we will pay for shipping back to you.
Please note: Due to our shipping account, we are unable to cover return shipping to us on international orders, however we will ship the new or replacement hat to you at no charge.
Warranty Policy
What does lifetime warranty mean?
How do I get my hat fixed or replaced?
To get your hat fixed through our warranty, simply email our customer service using the contact form on our website, or respond to your order confirmation email and we will be in touch with more info.
Proof of purchase is not required for repairs, simply send us a photo of the damage, and then send us the hat with a return address, we will fix it and get it sent your way!
More info can be found on our warranty page - Click here to view
Rewards Program
What is the Reward Program?
It is a simple way for us to give back to the Findlay Force for helping us grow.
You get points based on doing certain tasks & for purchases. These points can be redeemed for prizes such as free & discounted Findlay gear.
How do I sign up?
Simply click the green icon in the bottom right of our website, and follow the prompts. You will need to make an account or sign up for on on our website to use the rewards program.
How do I redeem my points?
Once you have earned enough points for rewards, you can choose to spend those points on those rewards. Once you choose on what reward to receive, we will send you an email with a unique code to use when checking out. Simply add that item to cart, and check out. Enter the discount code in the discount code section to receive the reward.
What is not allowed?
Good question!
Taking advantage of this program by referring yourself or someone you live with using an alternative account is not allowed and is considered fraudulent.
The referal code is designed to only be used by new customers.
We reserve the right to cancel and ban anyone who abuses the Rewards & Loyalty program.