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Standard, non Limited Edition hats: our target is under 1 week. For Limited Edition hats, 2 to 3 weeks is average.

All our production is done in-house, and most hats are made to order. Because of the high volume of orders, our shipping process may take longer than companies that outsource production. Our daily goal is to get your hat made and shipped as quickly as possible.

If anything needs your attention, we will notify you promptly. Otherwise your order ships as soon as it is ready, no need to reach out unless you have specific concerns. This page always has the most up to date info on your order status.

• Processing time: orders are processed in batches and typically take 2 to 3 weeks to ship. Some ship sooner, but please anticipate this timeframe.
• Transit time: after dispatch, average USPS transit is 3 to 7 business days. This is an estimate and may vary.

• Standard and non-Limited Edition hats: our target is to process these within 2 business days.
• Limited Edition hats: since these are made to order, processing times vary. We cannot guarantee a specific timeline, but they ship as soon as they are ready.
• Transit time: after dispatch, average USPS Priority Mail transit is about 2 to 3 business days within the USA.

Rate and delivery time may vary based on order size. The buyer is responsible for customs and duty fees.

Shipping and transit times are the period while the package is with USPS on its way to you, after we process the order. We ship via USPS from Oregon's central sorting post office, which helps ensure a speedy delivery to your location.

You can check the status of your order at any point using Track My Order.

That link has the most up to date info on your order. If there is a major problem, our customer service team will reach out to you directly, no need to email us. If you have not heard from us, your order is good to go and we are working hard to get it made, packed, and shipped as soon as possible.

We are a small company doing many production steps in-house, so our shipping times are slower than mega corporations like Amazon. We do our best to get orders out as fast as we can. We know you want your order ASAP and so do we.

We have free US shipping, $12 USPS Priority Mail with expedited processing, and $12 international shipping (plus possible duties and taxes when it arrives in your country).

Yes, and to all 50 US states.

We do. Here is the link: Fitted Hats.

Of course. Check out our Larger Hat Options for more info.

We have a whole page dedicated to this, with photos and videos: How To Use Your Hat.

Right now the Bump Cap is EN-812 certified.

Yes. We love working with other companies, teams, and stores on collaboration hats. If you are interested, fill out our Collaboration Form.

Indeed. Each hat is inspected for quality in structure and build and should survive most good times.

Yes, but please use caution and follow the directions on the How To Use Your Hat page. Always tie a small knot under the clip and make sure the hat is on tight.

1. Rinse the hat with fresh water.
2. Air dry as soon as you are out of the water. While drying, make sure the hat is not being crushed and stays in its original form. You may want to use a towel inside or a hat skeleton to keep its shape. Letting the hat dry while wrinkled or flattened by water weight can cause it to dry in a wrinkled state.

We tried the most popular method and it worked well for sweat, dirt, grime, sriracha, and syrup.

1. Spot clean with stain remover and scrub with a toothbrush.
2. Soak in warm water with bleach-free laundry detergent for 1 to 2 hours.
3. Rinse with fresh water.
4. Air dry with something inside the crown to help keep the hat's structure and shape.

Read the full cleaning guide on our blog.

Yes. Our retail store is in Portland, Oregon. Come visit in person, or shop the wall live from home with our Live Personal Shopper.

See store hours and details.

Standard styles usually come back around. Limited Edition hats are made in small runs and rarely return once they are gone, so grab them while you can. We release new drops every week.

Click to learn more about our hat fit and styles.

Our hats have a couple of different fits for a couple of reasons. First, we have two suppliers for our blank hats and one manufacturer for our custom caps, like the hats with a sublimated design on the brim. So we get our blanks from three different sources. All three make their caps a little differently, and while similar, you may notice a difference.

At this stage of our company, using these three sources is the best way to offer the variety of caps we currently provide, at the cost of a less than 100% uniform fit. Beyond that, hats can vary slightly batch to batch based on minor details like stitching placement, fold and stitch tolerance, and how the snaps are stitched in. These small production variances can play a big part in the end fit.

As we grow we hope to move to a single manufacturer for a uniform, perfect fit across the board. One step at a time. We do have a satisfaction guarantee, so if you ever get a hat that isn't right for any reason, send it back and swap it for something else, or we can give you a full refund.

Design, embroidery, laser cutting the leather, hand dying, treating and stitching the leather patches, grommeting the caps, laser cutting the wood clips, cutting, tying and styling the laces, screen printing, and cutting, sewing, and applying the hidden pockets. We put a lot of pride, time, and energy into doing this the best we can.

We are still a young brand and we do not yet have the funds to build a complete hat from scratch out of our garage. That is our ultimate intention, but we aren't there yet. Here is a video showing everything we do in-house, a hands-on, tedious process we are proud of and hope to keep expanding: See what we do in house.

Gift cards and discount codes can both be used at checkout. Enter yours in the coupon code or gift card area when checking out.

Gift cards keep a balance once used. For example, if you spend $35 with a $50 gift card, the remaining $15 stays on that card to use later.

Discount codes for a set dollar amount do not keep a balance. If you do not use the full amount, the difference is lost. Discount codes cannot be stacked, and only one can be used per transaction.

Don't worry, we got you. Email yourfriends@findlayhats.com or reply to your order confirmation email and our customer service team will get you taken care of.

Don't worry, we got you. Please send us your correct address ASAP and we will likely be able to get it corrected.

Email your correct address to yourfriends@findlayhats.com and our production team will fix it.

Sorry about that. We do sometimes make mistakes, but we will always do our best to fix them ASAP. Don't worry, we will make sure you get exactly what you paid for.

Please email yourfriends@findlayhats.com or reply to your order confirmation with details about what you received and what you need, and we will take care of it. If possible, please include a photo of what you received.

Occasionally a hat may arrive with a slight variation, such as different laces or a slightly different hat base. This usually happens when we are temporarily out of stock of certain materials. Rather than delay your order, we ship what we can, often including a bonus along with a note explaining the change.

Our goal is for you to love your order. If you are not happy with the alternative, whether it is a lace or a different hat base, let us know and we will make sure you are taken care of.

Just email our customer service by replying to your order confirmation, or use the contact form on our website. Mention whether you want a refund or to swap it for something else, and our team will be in touch with more info.

We cover shipping both ways for US orders purchased from us. If you purchased through a third party or received the hat as a gift without the original receipt, you cover shipping back to us and we cover shipping back to you.

Head to our Warranty page for all warranty info.

To get your hat fixed through our warranty, email our customer service using the contact form on our website, or reply to your order confirmation email, and we will be in touch with more info.

Proof of purchase is not required for repairs. Just send us a photo of the damage, then send us the hat with a return address. We will fix it and get it sent your way.

More info can be found on our Warranty page.

It is a simple way for us to give back to the Findlay Force for helping us grow.

You earn points for doing certain tasks and for purchases. Those points can be redeemed for prizes like free and discounted Findlay gear. See the full Findlay Force Rewards page for details.

Click the gift icon in the bottom right of our website and follow the prompts. You will need to make an account or sign up on our website to use the rewards program.

Once you have earned enough points, you can spend them on rewards. After you choose a reward, we email you a unique code to use at checkout. Add the item to your cart, check out, and enter the code in the discount code section to receive your reward.

Good question. Taking advantage of this program by referring yourself or someone you live with using an alternative account is not allowed and is considered fraudulent. The referral code is designed to only be used by new customers.

We reserve the right to cancel and ban anyone who abuses the Rewards and Loyalty program.