FAQ
If you have any questions, this is a great place to start!
Shipping
How long does shipping take?
Please note: Due to Covid-19 Shipping times may be delayed.
Our goal is to process all orders in 3-7 business days depending on order size, needed customization, or other variables. We will notify you if there is any major delays with your order.
SHIPPING METHODS -
All delivery times are estimated, and due to the delays that are out of our control we do not guarantee any specific delivery time regardless of method used.
Free US Shipping
Once we make and process the order and the USPS Picks it up, on average it will take 3-7 business days in transit to get to you.
USPS Priority Mail with expedited processing
Once we make and process the order and the USPS Picks it up, on average will take 3 business days in transit to get to you.
Where is my order?
You can check the status of your order at any point by going to the "Track my order" at the link below.
https://www.findlayhats.com/apps/tracktor/track
The link above will have the most up to date info about your order. If there are any problems about it, our customer service team will reach out to you directly, no need to email us :)
If you have not heard from us, that means your order is good to go and we are working hard to get your order made, packed & shipped as soon as possible.
We are a small company, doing many of the production steps in house. As a result, our shipping times are slower than mega corporations like Amazon. We do our best to get your orders shipped out as fast as we can - we know you want your order ASAP and we want to get it to you ASAP!
What does shipping cost?
We have free US Shipping, $12 USPS Priority Mail with Expedited processing and $12 international shipping ( + possible Duties & Taxes when it arrives in your country)
Do you ship worldwide?
Yes! And to all 50 US States.
Product Details
Do you make custom hats?
Yes, we do!
Click here for more info on our 1 of 1 custom hats
Interested in a bulk order? Simply fill out our collab form at the link below:
Do you carry Fitted Hats
We do! Here is the link!
I have a large head, do you have options for me?
Of course! Check out the link below for more info on our larger hat options!
Larger Hat Options
How do I use my hat?
We have a whole page on our site dedicated to this, with photos & videos, the link can be found below -
Is the Bump Cap OSHA Compliant?
Right now, the Bump cap is just EN-812 Certified.
The bump cap is not meant to replace helmets or hard hats designed for your sport or activity.
Will you make hats for my company / team / store etc?
Yes! We love working with other companies, teams & stores on collaboration hats! If interested, simply fill out a collaboration form at the link below -
Are the hats durable?
Indeed! Each hat is inspected for quality in structure and build and should survive most good times.
Can I take my hat in the water?
Yes! But please use caution and follow the directions on the "How To Use Your Hat" page linked below.
Always tie a small knot under the clip and ensure the hat is on tight.
Please note: these hats are not waterproof, they are water resistant. This means they will still get wet. Fresh water should not damage the hat so long as you follow the following steps.
- Rinse the hat with fresh water
- Air dry as soon as you are out of the water. While drying, please ensure the hat is not being "crushed" and in its original form - you may want to use a towel inside or a hat skeleton while it drys to keep its form. Letting the hat dry while it is wrinkled or flattened due to water weight can cause the hat to dry in a wrinkled state.
Why do some of your hats fit differently?
Click to learn more about our hat fit & styles
Our hats have a couple different fits for a couple of reasons.
First, we have 2 different suppliers for our blank hats and 1 manufacturer for our custom caps, like the hats with a sublimated design on their brim. Basically, we get our blank hats from 3 different sources. All three of these places make their caps a little differently, and while similar, you may notice a difference.
At this stage of our company, using these three sources is the best way to offer the variety of caps we currently provide, but at the cost of a less than 100% uniform fit. Past that, hats can vary slightly from batch to batch based on such minor details as stitching placement, fold & stitch tolerance, how the snaps are stitched in etc. These minor production variances can play a big part in the end fit of the cap.
As we grow we hope to move to a single manufacturer, so we have a uniform, perfect fit across the board. Just one step at a time. We do have a satisfaction guarantee, so if you ever get a hat that isn't right for whatever reason, you can send it back to us and swap out with something else, or we can give you a full refund.
What do you do in house?
Design, embroidery, laser cutting the leather, hand dying, treating & stitching the leather patches, grommeting the caps, laser cutting the wood clips, cutting, tying & styling the laces, screen printing, cutting sewing & applying the hidden pockets. We put a lot of pride time & energy into doing this the best we can.
We are still a young brand and we do not have the funds to build a complete hat from scratch out of our garage, though it is our ultimate intention, we aren't there yet. Here is a video that shows everything we do in-house, which is a very hands-on, tedious process and something that we are proud of and hope to continue including more aspects of production done in-house. https://vimeo.com/196499440
How do Gift Cards & Discount Codes work?
Gift cards and Discount codes can both be used at checkout if you have one. Enter it when checking out in the coupon code or gift card area.
Gift cards will maintain a balance on them once used. Example: if you spend $35 with a $50 gift card, the balance of $15 will remain on that card to be used.
Discount codes, if a certain dollar amount off, will not maintain a balance on them. Meaning if you do not use the full discount code amount, the balance will not carry over and the difference in cost will be lost.
Discount codes can not be stacked or have more than one used on a single transaction.
Order Questions
What does your satisfaction guarantee mean?
Your satisfaction is our number one goal. We truly mean that.
If you are not 100% happy with your order, you can send it back to us for a full refund, or swap it out with something else from our website. If you are in the US, we will cover shipping for you to send it back to us and make it as simple as possible.
The only exception here is a mystery hat. These are a mystery and sold at a discounted rate. You can return a mystery hat for a refund, but we are unable to switch you out with a new style. If you have a specific color or design you want, your best bet is always to get that specific hat. Mystery hats are by their nature a mystery, and while we will always do out best to make sure you get a cool mystery hat, sometimes they may not be the exact hat you are looking for.
As a company, we take great pride in our products and our customers. We would not be here without you, and as a result we will work hard to make sure you have a positive experience with our brand.
I made a mistake with my order!
Don't worry - we got you!
Email yourfriends@findlayhats.com or respond to your order confirmation email and our customer service team will get you taken care of!
I entered the wrong address for my order!
Don't worry - we got you!
Please send us your correct address ASAP - We will likely be able to get this corrected for you.
Email your correct address to info@findlayhats.com and our production service team will get you taken care of and correct the address!
Please include the correct address in your original email this ensure we get it fixed asap.
You made a mistake with my order!
Sorry about that! Things get a little hectic in here.
Don't worry - we will make sure you get exactly what you paid for!
Please email yourfriends@findlayhats.com or respond to your order confirmation with more details about what you received and what you need and we will get you taken care of.
If possible, please send a photo of what you received in this email.
I want to send my order back.
To do so, simply email our customer service by responding to your order confirmation, or use the contact form on our website. Be sure to mention that you want either a refund or to swap it out with something else, and our customer service team will be in touch with more information.
We will cover shipping both ways for US based orders if you purchased your hat form us. If you purchased through a third party or received as a gift without the original receipt, you must cover shipping back to us, and we will pay for shipping back to you.
Please note: Due to our shipping account, we are unable to cover return shipping to us on international orders, however we will ship the new or replacement hat to you at no charge.
Warranty Policy
What does lifetime warranty mean?
How do I get my hat fixed or replaced?
To get your hat fixed through our warranty, simply email our customer service using the contact form on our website, or respond to your order confirmation email and we will be in touch with more info.
Proof of purchase is not required for repairs, simply send us a photo of the damage, and then send us the hat with a return address, we will fix it and get it sent your way!
More info can be found on our warranty page - Click here to view
What does the warranty not cover?
The warranty does not cover standard wear on a hat such as sweat stains, loss of structure or dirtiness. All hats will ultimately get dirty and lose their structure if you wear it a lot. The warranty is meant to repair or fix faulty components on hats or accidental damage to the hat.
That said, send us a photo of a well loved Findlay hat prior to a future order and we may be able to do something for ya :)
How long does a warranty repair take?
Due to the high demand for our hats, our small team is processing orders and warranty repairs as fast as we can. This process is very hands on and time consuming, but we are proud and happy to offer it to the Findlay Force
Our goal is to have your hat fixed & sent back to you within 1-2 week of receiving it. That said, we do not have a guaranteed turn around time for this process.
We promise it will get done as fast as we can make it happen.
You will receive tracking info from us once it has been fixed and re-ships.
Do you cover shipping on the warranty returns?
We will cover shipping fees for US based orders if the hat is damaged within 6 months of purchase, or has any damage from the warehouse.
We will send you a pre-paid return label to send the hat back to us, and a box if needed.
If you purchased a hat from a third party, not directly from us you will have to cover shipping to us, but we will still repair it free of charge.
For international orders, we are unable to automate return-postage, so the customer is responsible for warranty postage to us. We will cover the fee to return it to the customer.
Rewards Program
What is the Reward Program?
It is a simple way for us to give back to the Findlay Force for helping us grow.
You get points based on doing certain tasks & for purchases. These points can be redeemed for prizes such as free & discounted Findlay gear.
How do I sign up?
Simply click the green icon in the bottom right of our website, and follow the prompts. You will need to make an account or sign up for on on our website to use the rewards program.
How do I redeem my points?
Once you have earned enough points for rewards, you can choose to spend those points on those rewards. Once you choose on what reward to receive, we will send you an email with a unique code to use when checking out. Simply add that item to cart, and check out. Enter the discount code in the discount code section to receive the reward.
What is not allowed?
Good question!
Taking advantage of this program by referring yourself or someone you live with using an alternative account is not allowed and is considered fraudulent.
We reserve the right to cancel and ban anyone who abuses the Rewards & Loyalty program.