Personal Retail Shopping at the Findlay Store

Introducing the Retail Personal Shopper! Shop with us at the retail store live on Instagram video chat, choose your favorite store items, and we will ship them to you!

We will now be booking 1 month at a time. Each slot is $5 that goes directly to your Findlay Retail team member. It is non-refundable and includes the personal shopping time & US Shipping on your items.

One booking per person per launch of new slots


  1. Tap the link below and choose the date & time of your choice below
  2. Enter your Instagram account
  3. Checkout
  4. At your selected time, we will send you a LIVE video chat message in private on Instagram from the @findlaypdx account
  5. Please ensure you have a good internet connection
  6. On the live video chat, you choose your favorite items on the shelf, including custom hat bar hats.
  7. We send you an invoice to pay the total owed - must be paid within 1 hour or the order will be canceled
  8. We pack & ship the order to you from the retail store. Most orders ship out same day, or next day.


  1. 2 Retail Exclusive hats and 1 Custom Hat Bar hat per person
  2. 1 Personal shopping reservation per person, per launch of new time slots
  3. Instagram video chat ONLY - if you do not have an Instagram account we will be unable to call you
  4. For the Custom Hat Bar, choose the hat color with us live & submit the form via Direct Message later
  5. We will be restocking the wall of Retail Exclusive Hats with a couple of hats between each live shopping time, though we make no guarantee that there will always be specific style, colors or designs. We try our best to keep the a nice variety of styles.


  • $5 time reservation & Shipping - This goes directly to whoever is doing your personal shopping :)
  • $30 standard hats
  • $45+ limited edition hats
  • $50 Custom hat bar hats
  • $25 t-shirts
  • $35+ sweatshirts


Custom Hat Bar Info:

  • One hat per booking
  • During your live shopping, you choose the hat base of your choice - Snapbacks, Dad Hats, Youth, XL, 5-panels & other styles available
  • After the live shopping, message us the information on the design, thread color, lace color & clip style you want.

We make the hat, send you a photo of it, then ship it to you with the rest of your order.

Basic forms are below, but please note they may slightly change day of, and to use the form sent to you during the Live as the final reference point.


How do I reschedule?

      Go to your original booking confirmation email and click "edit booking. If you need help, please respond to that email, or email  

What if I don't like any of the hats or items?

    The limited edition hat wall changes daily, and while our team works hard to provide a nice variety of styles, colors and designs, there is always a chance you may not find a hat you love. If you can't find something you love, we encourage checking out the custom hat bar & building a hat you love, or maybe snagging a hat for a friend or to trade.

What if I do not have an Instagram account?

  Right now, we are instagram only, though as we expand the program we may offer Facetime calls or Zoom.

Email with any further questions.

All times are in Pacific Standard Time (PST)

We will announce on the @findlaypdx Instagram account when the next month of spots have opened up. They launch one month at a time.

If there are no slots available, that means this months live personal shopping slots have been filled.

Please note: Online booking can only be done at the link below. This is an effort to help minimize the queue from building up with too many people accessing the booking page at the same time. If you are on Android, we reccomend clearing your cache prior to trying to book a spot.

All times are in Pacific Standard Time (PST)

Custom Hat Bar Form Sample: