Findlay Hats · Live Personal Shopper

Live Personal Shopper · Now Free To Book

Shop The Store
Live.From Anywhere.

A one on one video chat with our Portland retail team. See the full wall of 100+ hats, the Custom Hat Bar, apparel and collabs in real time, pick your favorites, and we ship them straight to you.

Book Your Live Shopper How It Works

One Booking Per Person, Per Month · All Times PST

100+

Hats On The Wall

Free

To Book Your Slot

15 MIN

One On One Live

Free

U.S. Shipping

Limited Editions
Custom Hat Bar
Collab Hats
Retail Exclusives
Apparel
Beanies

The Experience

A Private Line To The Wall.

Shop with us live from our retail store through a one on one Instagram video chat. View the full wall of over 100 hats, the Custom Hat Bar, apparel, accessories, collab hats and more. Pick your favorite items in real time and we ship them directly to you.

Includes your personal shopping time and free U.S. shipping.

How It Works

Ten Steps To Your Shelf Pull.

Tap the booking link and choose the date and time that works for you.

Enter your Instagram account and info.

Check out. It is free to book.

Be sure to follow @findlaypdx or we may be unable to contact you.

About 10 minutes before your call, we DM you a photo of the wall.

At your time, we send you a LIVE video chat on Instagram from the @findlaypdx account.

Make sure you have a strong internet connection.

On the live chat, choose your favorite items on the shelf, including Custom Hat Bar hats.

We send an invoice for the total. It must be paid within 1 hour or the order may be canceled.

We pack and ship from the retail store. Most orders go out same day or next day.

The Rules

Keeping It Fair For Everyone.

1
2 Limited Retail Hats and 2 Custom Hat Bar items per person.
2
No limit on retail exclusives, standard hats, dad hats, 5-panels, boonies, standard apparel or beanies.
3
One personal shopping reservation per person, per month.
4
Instagram video chat only. If you do not have an Instagram account we will be unable to call you.
5
For the Custom Hat Bar, choose the hat color with us live and submit the form by Direct Message later.
6
We restock the wall of Retail Exclusive Hats with a couple of hats between each live time. We cannot guarantee specific styles, colors or designs, but we keep a nice variety.
7
Calls are reserved for 15 minutes max. After 15 minutes we may finish up by Direct Message.
8
All orders must be paid by 6 PM PST on the day of your appointment. Unpaid product goes back out on the wall after that.

Pricing

What Things Run.

Booking your sessionFree
Clip Roulette (4 mystery clips + 1 limited edition, 5x total)$10
T-shirts$25+
Standard hats$30

Beanies$30
Sweatshirts (embroidered start at $60)$35+
Limited Edition hats$45+
Custom Hat Bar hats$50
Top Shelf (1 per shopper max)$60+

Custom Hat Bar

Build It Your Way.

Two custom hats per booking.
During your live shopping, choose the hat base. Snapbacks, dad hats, youth, XL, 5-panels and other styles available.
After the live, message us the design, thread color, lace color and clip style you want.
We make it, send you a photo, then ship it with the rest of your order.
Basic forms are below. They may shift slightly day of, so use the form we send you during the live as the final reference.

Perfecting Your Design

At the Custom Hat Bar we want you to love your creation. Our team is here to help and share advice on your selections, especially picking the right colors and styles.

If you decide to tweak your design after the first custom hat is made, we offer a redesign option for a small $10 fee. This keeps us flexible and focused on delivering your perfect hat, crafted just for you.

Custom Hat Bar order form sample, page one

Form Sample 1

Custom Hat Bar order form sample, page two

Form Sample 2

Questions about your build? Email retailpdx@findlayhats.com.

Ready When You Are.

Grab a slot, follow @findlaypdx, and we will see you on the live.

Book Your Live Shopper

All Times Are In Pacific Standard Time (PST)

Questions

Good To Know.

How do I reschedule?

Go to your original booking confirmation email and click "edit booking." If you need help, reply to that email or write to retailpdx@findlayhats.com.

What if I don't like any of the hats or items?

The limited edition wall changes daily, and our team works hard to keep a nice variety of styles, colors and designs. Right now there are over 100 options to choose from. If you can't find something you love, check out the Custom Hat Bar and build a hat you love, or grab one for a friend or to trade.

What if I don't have an Instagram account?

Right now we are Instagram only. We have found it is a great platform for this type of call.

Why is there a limit?

We limit how many hats can be purchased so we can keep the wall stocked for all shoppers. Our retail hats are crafted in-house by our team, and each hat takes up to 45 minutes to run. The limit helps us keep up with demand while still offering a nice selection.

One Per Person, Per Month

The Fine Print, Expanded.

To keep this fair and fun for everyone, here are the guidelines for our live shopping events:

One shopper per person, per month: each customer gets one live shopping session per month.
Live call exceptions: joining random shopper lists or public live calls does not count toward your monthly total.
No proxy shoppers: shopping through other people or accounts is not permitted.
Presence requirement: the account holder must be present with their camera on during the session.
New account verification: new accounts, especially those not tied to existing Findlay accounts or known users, may need a quick video verification before participating. This keeps it fair for everyone.
Address limitation: we reserve the right to limit sessions to one per address per month if we suspect the same person is making multiple accounts to purchase.
Abuse of rules: if our system detects multiple bookings or suspicious activity, we reserve the right to cancel the session and may add further restrictions or bans.

Please note: abuse of these rules, including creating fake accounts or other deceptive practices, will result in a ban from Findlay PDX Live Shopping.

Our goal is a fair and fun shopping experience for everyone. If you have questions or need help with verification, reach out to our team. Thank you for your understanding and cooperation.

Still have questions? Email retailpdx@findlayhats.com.

The Reviews

Shoppers Are Into It.

★★★★★

First Shopper Was An Awesome Experience

First of all, thank you guys for even having this as an option. My first shopper was so much fun. I appreciate Jonathan for keeping up with me since I was a little overwhelmed. I can't wait to do another one. I'll definitely be doing a custom next since I wanted to get the feel of how the shoppers go. I loved everything I got. Thank you Findlay crew.

Emily Casper
Verified Live Shopper