Findlay Hats · Lifetime Warranty

The Good Times Guarantee

Break It.
We Fix It.For Life.

Break it, tear it, let your dog get to it. We fix it or replace it. Free, for life. Every Findlay is covered.

Start Your Claim What's Covered

Repaired by hand in Portland

Two tan Findlay snapbacks held up, one with a frayed torn brim, both showing the leather Findlay Force patch
Covered For Life
Free
Repairs and Replacements
2-4 WEEKS
Typical Turnaround
For·Life
Every Hat, Forever
In·House
Portland Repairs

How It Works

Covered For Life. No Fine-Print Games.

Every Findlay Hat is covered for life. If your hat breaks or gets damaged, we fix it or replace it. Free. Please read this whole page before you send your hat in.

We repair most damage, and our goal is always to fix your hat if we can. If a hat is damaged beyond repair and is no longer made, we replace it with a mystery hat. More on that below.

The Coverage

What We Cover

Usually Covered

  • Rips and tears
  • Grommets pulling out
  • Pockets pulling out
  • Buttons and snaps falling off
  • Lace damage
  • Frayed threads
  • Smashed wood clips
  • Factory defects

Not Covered

  • Basic signs of wear
  • Stains such as sweat or dirt
  • Mold, mildew, or odor (see below)
  • Structural weakening over time
  • Theft or lost hats
  • Intentional damage

Wash Your Hat Before You Send It

Moldy hats can NOT be warrantied. Please clean and fully dry your hat before shipping it to us. Moldy, mildewed, or foul-smelling hats will not be accepted. Mold is a health hazard for our team and can spread to other hats, so we cannot handle it.

Any hat that shows up noticeably dirty, sweaty, moldy, or nasty may be rejected, and will be either returned to sender or swapped for a mystery hat at our discretion. A quick wash and dry before shipping keeps your claim moving.

Step One

Start Your Claim

Fill out the form below to get started. Our team reviews it and reaches out with next steps. Once your hat reaches us, we do our best to repair it and get it back to you fast.

The form may take a few seconds to load

Step Two

Where To Send It

Ship To

Findlay Returns

2267 N Interstate Ave
Portland, OR 97227

Inside the box, include a note with your return address and any details we need. (We also love candy when it is sent.)

  • Clean it firstWash and fully dry your hat before shipping. See the mold notice above.
  • Use the right boxNo envelopes, and no box that is too small for the cap. Crushing causes damage we cannot fix, and that damage is not covered.
  • Shipping methodWe suggest USPS First Class mail. It is a cheap and effective way to send hats.

Replacements

Replacements and Mystery Hats

We have made over 1,000 named hats, plus thousands of other styles made without a name, so it is simply not possible for us to remake every style. When a hat cannot be repaired and is no longer made, a mystery hat is the best way for us to still take care of you with a free replacement.

Sending a limited edition, collab, or discontinued hat?

If we cannot fix it, we will send you a replacement mystery hat. We cannot guarantee you will get the same style, or the same level of rarity, as what you sent in.

If you are not okay with getting a mystery hat, do not send the hat without a note. Include a note asking us to repair the hat, or to send it back to you if we are unable to fix it (it may still come back with damage we could not fix).

A row of colorful limited-edition Findlay snapbacks with their signature Stampede Laces

The Details

The Fine Print

Turnaround
Typical warranty turnaround takes up to 2 to 4 weeks.
Declined Requests
We reserve the right to decline warranty requests based on fraudulent, repeated, or intentional damage.
USA Orders
Within 90 days of receiving your hat from us, we cover shipping both ways. After 90 days, or if you are not the original owner, you cover shipping to us and we cover return shipping to you.
International
You cover your own shipping to us, and we cover shipping back to you.
Refund Returns
If you are not fully satisfied with your order, you can return it for a full refund up to 30 days after it is received. Items must be in like-new condition. After the 30 day window, returns are eligible for store credit only.

By sending your hat in to us, you acknowledge that you have read everything on this page.

Straight From The Founder

A Note From Jimmy

We started offering this warranty because we want people to actually wear their hats, have a good time, and not stress about the hat getting beat up along the way. Over time it grew into accepting all damage, even if your dog chewed it up.

This program exists to hook up our community with a free replacement, even when the damage is your fault. We do not charge more because we offer it, and we are the only hat company I know of that does anything like this. With that in mind, we ask that you please respect the limits and info on this page. It is not a perfect program, but we work hard to make it as good as we can.

We get wanting the exact same hat back. After 1,000+ named hats and thousands of other retail and un-named mystery styles, it is just not possible to remake the exact hat for every claim. We are a small business, and this program is challenging to run, but we are proud to offer it. We try to be as transparent as we can about the mystery hat limitation, which is exactly why this page exists.

We love our community and want to make sure you are taken care of. There are just some hard limits to what we can do. Thank you for the love, support, and understanding. Looking forward to getting you handled.

Jimmy

Founder, Findlay Hats

We've Got Your Back.For Life.

Every Findlay is backed for life. If your hat ever needs us, send it in and we will take care of you.

Start Your Claim
Send me the retail one