We have a lifetime warranty on all Findlay Hats, which means if your hat breaks or is damaged, we will fix or replace it for free.
We can fix most damage, and our goal is to fix the hat if we can. Rips, tears, and severely damaged hats may be beyond our repair. If your hat is not reparable and no longer made, we will replace it with a mystery hat.
We have over 1000 named hats, and thousands of other styles made without a name, so it is impossible for us to remake many of the styles, so the mystery option is the best option for us to be able to replace any hat that is damaged beyond repair.
To get your warranty started, fill out the form above & our team will reach out to you with more info.
BY SENDING YOUR HAT IN TO US, YOU ACKNOWLEDGE THAT YOU READ EVERYTHING ON THIS PAGE
Send the box to:
Findlay Returns
2267 N Interstate Ave
Portland OR
97227
Inside the box, please include a note with your return address, and any other further info needed for us. We also love candy when it is sent!
Shipping Tips: Please do not use an envelope or a box that is too small for the cap as that will cause additional damage to the hat and is unfixable. This damage is not covered by the warranty. Also, please clean your hat before sending it to us. Any noticeably dirty, sweaty, or nasty hat may be rejected, and either returned to sender or swapped with a mystery hat.
Shipping Method: We suggest using the USPS and shipping via First Class mail. It is a very cheap & effective way to mail hats.
If we are able to fix the hat, we will fix it for you and send it back to you asap. We will always do our best to fix the hat.
If we are unable to fix the hat, we will replace it with a new one. If that particular hat is no longer available, we will swap you out with a mystery hat. If you are not okay with getting a different hat than what is sent to us, please let us know, so we can do our best to fix the parts we can, and send back the original hat, which still may contain un-fixable damage.
If you send us a limited edition, collaboration or discontinued hat, and we are unable to fix it, we will be sending you a replacement mystery hat.
We make no guarantee you will get the same style or level of rarity as a replacement.
Please do not send a damaged hat if you are not okay with it being replaced with a mystery hat,
If you do NOT want a mystery hat, please include a note stating you want us to fix the hat, or send it back to you if we are unable to fix it.
Return Timeframe: Typical returns will take up to 2-4 weeks.
Declined Warranty Requests: We reserve the right to decline warranty requests based on fraudulent, repeated, or intentional damage.
USA Orders: If it is within 90 days of receiving your hat from us, and your hat breaks, we will cover shipping both ways. If after 90 days, or you are not the original owner, you will have to cover shipping to us, and we will cover return shipping to you.
International Orders: You must cover your own return shipping, and we will cover the shipping to you.
Returns: If you are not fully satisfied with your order, you can return it to us for a full refund up to 30 days after your order is received. When returned, items must be in like-new condition. Orders after this 30-day window cannot be returned for a cash refund, store credit only.
A note from Jimmy -
When we started to offer this warranty because we wanted people to wear their hats while having good times and not being afraid of the hat getting damaged in the process. Over time this evolved to accepting all damage, even if it is done by a dog chewing on your hat.
This program is intended to simply help our community by hooking them up with a free replacement hat, even if the damaged hat is their fault. We don't charge more because we offer a warranty and we are the only hat company that I am aware of that offers something like this. With that in mind, we ask that you please respect the limitations and information presented on this page. It may not be a perfect program, but we work hard to make it as good as we can.
We understand the desire to get the exact same hat as a replacement for your damaged hat, however after over 1000 different named hats, and thousands of other retail styles & un-named mystery hats, it is simply not possible for us to remake the exact same hat for every warranty replacement. We are a small business, and this program is extremely challenging to run as-is, but we are proud to offer it.
We regularly get messages from people who are confused or upset that they got a mystery hat from us instead of the exact replacement that was sent in. It is a constant discussion piece, and we try to be as transparent about it as possible, which is why we have this page designed to make it as abundantly clear of the limitations of the program.
We love our community and want to make sure you guys are taken care of, but there are simple hard limits to what we can do.
Thank you for the love, support & understanding and looking forward to getting you taken care of :)
Jimmy!
