Lifetime Warranty

We have a lifetime warranty on all Findlay Hats, which means if your hat breaks or is damaged, we will fix or replace it for free

Please read all of the info below before sending us your hat.

Examples of what is usually covered:

  • rips & tears
  • grommets & pockets pulling out
  • button & snaps falling out
  • lace damage
  • frayed threads
  • smashed wood clips
  • factory defects

What is not covered:

  • basic signs of wear
  • stains such as sweat or dirt
  • structural damage or weakening over time (it is natural for hats to lose their structure over their life)
  • theft or lost hats
  • intentional damage

Please fill out this form prior to sending your hat in for a warranty claim

Value is required
Value is required
Value is required
Value is required
Value is required
Thank you!

Please read the below for more info on our warranty process

Please do not use an envelope or a box that is too small for the cap as that will cause additional damage to the hat and is unfixable. This damage is not covered by the warranty.

Please clean your hat before sending it to us.

Any noticeably dirty, sweaty or nasty hat may rejected, and either returned to sender, or swapped with a mystery hat.

We suggest using the USPS and shipping via First Class mail. It is a very cheap & effective way to mail hats.

USA Orders: If it is within 90 days of receiving your hat from us, and your hat breaks, we will cover shipping both ways. If after 90 days, or you are not the original owner, you will have to cover shipping to us, and we will cover return shipping to you.

International Orders: You must cover their own return shipping, we will cover the shipping to you.

Send the box to:

Findlay Returns

2267 N Interstate Ave

Portland OR

97227

Inside the box, please include a note with your return address, and any other further info needed for us. We also love candy.

If we are able to fix the hat, we will fix it for you and send it back to you asap.

If we are unable to fix the hat, we will replace it with a new one. If that particular hat is no longer available, we will swap you out with a mystery hat. If you are not okay with getting a different hat than what is sent to us, please let us know, so we can do our best to fix the parts we can, and send back the original hat, which still may contain un-fixable damage.

If you send us a limited edition, collaboration or discontinued hat, and we are unable to fix it, we will be sending you a replacement mystery hat. We will try to match it with a similar limited edition hat, but make no guarantee you will get the same style or level of rarity as a replacement.

Typical returns will take up to 2-4 weeks.

We reserve the right to decline warranty requests based on fraudulent, repeated or intentional damage.