We have a lifetime warranty on all Findlay Hats, which means if anything ever happens to your cap, we will fix or replace it for free. 


To get the ball rolling, please respond to our customer service email, yourfriends@findlayhats.com with the following info:

  • Name
  • Description of what is wrong with the cap
  • Photos of the damage/issue if possible


From there, you will likely need to send the cap back to us. To do this, please use the box it originally came in or a box of similar size. Please do not use an envelope or a box that is too small for the cap as that will cause additional damage to the hat and is unfixable. 


We suggest using the USPS and shipping via First class mail. It is a very cheap & effective way to mail hats.

Send the box to 

Findlay Returns


953 NE South Shore RD

Portland, OR, 97211



Inside the box, please include a note with your return address, and any other further info needed for us. 


From there, we will go ahead and fix or replace the hat, and send it back on its way to you as soon as possible.

If you need a pre-paid return label or a box from us, please let us know in the email above and we can send that to you at no additional charge.

Any other questions simply reply to the email and we will be happy to get you taken care of.